Disaster Recovery

The Harmony Technology Services leadership team has extensive experience in restoring and rebuilding after natural disasters. We can assist in the long road of recovery after Hurricane Harvey.

In 2005, Hurricane Katrina destroyed two shipyards for which we had operational technology responsibility. Our data center was scattered over two miles of the countryside by the storm surge. We were successful in rebuilding and recommissioning the environment in a remote location, providing connectivity and business continuity faster than anyone thought possible. Everything was up and running after two weeks.

Here are some lessons we learned from our IT recovery approach after Katrina:

  • We had to focus first on the needs of the people who had suffered the greatest losses, but who understood what needed to be rebuilt. Once they felt safe, they could focus on recovery.
  • We managed the full spectrum of logistics required to plan, execute, and sustain the recovery effort. This included providing fuel, food, water, and clothing for the people who were working towards recovery.
  • We had to take a total system approach to restoration. None of the infrastructure (including public infrastructure) could be relied upon, so we had to carefully assess what was absolutely required and focus on prioritized restoration.
  • This included providing temporary power, satellite-based connectivity, temporary workstations, as well as basic hardware. It also meant restoring data from obsolescent backups, identifying and constructing a recovery environment, and overcoming inadequate business continuity planning.
  • We restored emergency communications by putting in place a network of personal devices that did not require public networks. We rebuilt data center capabilities in remote locations not impacted by the storm. We recovered systems and data to restore operations in record time.
  • We set up systems that not only managed people in the area but managed programs that required engineers from companies around the world to work on designs of complex platforms protecting our national security as well as our allies.
  • We leveraged remote people and capabilities to achieve operational restoration while enabling the eventual rebuilding and restoration of damaged facilities.

Harmony is in it for the long haul. It’s our Texas, too, and we want to get it up and running.

For more information about taking the next step towards recovery, contact Harmony Technology Services and tell us how we can help.